Senior Technical Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Bmns A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Bmns. This is an exciting opportunity for a talented individual to work with our clients, providing top-notch technical support and training expertise.

Job Description

The ideal candidate will have a strong background in hardware and software support, with excellent communication skills and the ability to communicate complex technical information to non-technical users.

Key responsibilities include:

  • Providing first-line technical support to customers via phone, email, or ticketing systems
  • Maintaining accurate documentation of helpdesk incidents using internal software
  • Facilitating training sessions using various tools and software programs
  • Administering learning evaluations and assessments as defined by the curriculum

The successful candidate will be comfortable working in a dynamic environment where change is a norm and will be able to adapt quickly to new situations.

Requirements

To be considered for this role, you will need:

  • A proven track record of success in a training and support role
  • Experience with or knowledge of Intermodal and/or Automotive ramp operations
  • Excellent interpersonal and communication skills
  • A high level of technical expertise, including experience with software and hardware testing
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per year, based on location and experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities


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