Technical Support Specialist Senior Associate

hace 9 horas


San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo
Job Overview

We are seeking a skilled Technical Support Specialist Senior Associate to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities
  • Manage incoming inquiries from clients via various channels, including email, chat, and phone.
  • Respond to client requests in a timely and professional manner.
  • Diagnose and troubleshoot technical issues using your expertise and knowledge of industry-leading applications.
  • Develop and maintain detailed documentation of customer interactions and issues.
  • Elevate complex issues to senior technicians or management as necessary.
Requirements

To be successful in this role, you should have:

  • A minimum of 1-2 years of experience working in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Knowledge of IT systems and software applications.
  • Familiarity with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Benefits

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, as well as opportunities for career growth and professional development.

In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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