Senior Technical Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About IBM

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At IBM, we're not just building technology – we're building a better world. Our innovative solutions help businesses and governments solve complex problems and drive progress.

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Your Role

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We're seeking a talented Senior Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our clients, troubleshooting complex issues, and designing innovative solutions.

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About the Job

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This is a fantastic opportunity to work with cutting-edge technology, collaborate with a diverse team of experts, and make a real impact on our clients' success. You'll have the chance to learn new skills, work on challenging projects, and contribute to the development of our software products.

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Requirements

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To be successful in this role, you'll need:

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  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • A basic understanding of software development and programming languages
  • The ability to learn new skills quickly and efficiently
  • Fluent English and Spanish language skills
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Preferred Qualifications

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While not required, experience with cloud infrastructure, database configurations, and Web Application Server configuration mechanisms would be an asset.

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About Our Culture

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We're proud of our inclusive and collaborative culture at IBM. We believe that diversity and inclusion are essential to our success, and we're committed to creating a workplace where everyone can thrive. Our team is dedicated to innovation, experimentation, and continuous learning, and we encourage our employees to take ownership of their growth and development.

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What We Offer

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In addition to a competitive salary ($85,000 - $110,000 per year), we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We're also committed to ongoing training and professional development, so you can continue to grow and advance your career.

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Location

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This role is based in our state-of-the-art facility in [Location], with opportunities to work remotely as needed. We're looking for someone who is flexible, adaptable, and able to work effectively in a fast-paced environment.

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How to Apply

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If you're a motivated and detail-oriented individual with a passion for technology and customer service, we'd love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you



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