Technical Solutions Expert

hace 8 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

We are the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our culture prioritizes passion, teamwork, and innovation, making us an exciting place to work.

With 23,000 people operating across 44 countries, we invest in new technologies and talented individuals to help our clients maximize every opportunity.

The Role

We are seeking a Technical Solutions Expert to be the primary technical point of contact for accounts. This individual will serve as a liaison between client and all internal Experian technology, operations, and product.

Responsibilities
  • Acting as a single point of contact for technical consulting and assisting with new and ongoing technical communications for existing clients.
  • Anticipating positive and negative impacts throughout the organization regarding proposed solutions.
  • Proactively testing new configurations against existing client workflows to ensure no unforeseen client impacts.
  • Arbitrating discussions between the customer and Experian, representing the client's technical needs to Experian, and Experian's offerings to the client.
Qualifications

To be successful in this role, you should have:

  • A BS or BA in Computer Science, Computer Information Systems, MIS, or relevant technology degree (Master's level a plus) or 5+ years of relevant experience in technical customer support, operations, or similar roles.
  • Experience with Software as a Service, data modeling, data relationships, SQL queries, and optimization.
  • Ability to query ad hoc data in Mysql, Redshift, Dynamo DB, or other data structures, knowledge of APIs, REST or SOAP web services, JSON, and XML.
  • Familiarity with AWS compute and storage services, real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog, and/or Business Intelligence systems like Business Objects and Tableau.
  • Strong analytical and problem-solving capabilities, excellent communication and presentation skills, comfortable speaking to internal or external technical and non-technical audiences.
About the Opportunity

This is a high-pressure, fast-paced environment where you will handle several projects and tasks simultaneously. You must be able to manage multiple critical investigations with little direction and have experience with SSO, OAuth, data encryption, and mobile SDKs.

We offer a competitive salary range of $80,000 - $110,000 per year, based on location and experience.



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