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Chief Technical Operations Specialist
hace 1 mes
Citi is seeking a highly skilled Chief Technical Operations Specialist to provide front-line support for our proprietary technologies. This critical role involves investigating and resolving technical issues, managing incidents, and improving the production platform.
Key Responsibilities- Incident Resolution and Escalation: Perform controlled resolution of incidents and problems, including prioritization and escalation.
- System Monitoring and Recovery: Monitor system processing, infrastructure alerts, and batch failures, and recover processes as needed.
- Global Communication and Partnership: Communicate effectively with operations, technology, and business partners globally.
- Tech Support Documentation: Develop and maintain technical support documentation.
- Unix/Linux Environment: Knowledge or experience with Unix or Linux environment.
- ETL Jobs and Appian Experience: Knowledge of ETL jobs and Appian experience.
- Relational Databases: Knowledge or experience with relational databases, including Oracle and Microsoft SQL.
- ITIL Knowledge: Experience in Incident, Problem Management, and ServiceNow knowledge (ITIL).
- Technical Expertise: Strong design and execution mindset to resolve complex technical issues.
- Language Skills: Intermediate or Advanced English.
- Bachelor's/University Degree: Bachelor's/University degree in Computer Science or equivalent experience.
The estimated salary for this position is $120,000 per year. As a Chief Technical Operations Specialist at Citi, you will be part of a dynamic team that drives technological innovation and excellence. If you are passionate about technology, eager to learn, and make a career in Technology, we encourage you to apply.
