Technical Operations Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

The Technical Operations Specialist will be responsible for working in an agile, collaborative environment to build, deploy, configure and maintain systems for IBM clients. The successful candidate will lead problem resolution processes for clients, from analysis and troubleshooting, to deploying workarounds or fixes. This role requires close collaboration with worldwide teams to gain experience with latest technologies and develop technical skills.

Key Responsibilities

  • Be point of contact for clients, responsible for client service requests.
  • Identify and investigate issues, providing advice and guidance to clients.
  • Collaborate with global team to share recommendations, solutions and ideas.
  • Look for enhancements and innovative solutions to improve technical support tools, procedures, or processes.
  • Develop and enhance technical knowledge via projects and assignments, and through IBM's learning platform.

Requirements

To be considered for this position, candidates should have 3-5 years of experience in software development and delivery roles, as well as 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration. Experience with major public cloud providers or large-scale private/hybrid clouds using container orchestration is also required. Additionally, proficiency in configuration management frameworks (Puppet, Ansible, Chef, etc.) and production experience with monitoring frameworks (Nagios, Prometheus, etc.) are essential. Strong scripting skills in at least one language (BASH, Python, Ruby, etc.) and experience with source control management (git, subversion, etc.) are also necessary. Fluency in English is required.

PREFERRED SKILLS

  • Production Kubernetes/OpenShift experience.
  • Experience with change management workflows.
  • Experience with ELK/EFK stack (ElasticSearch, Logstash/Fluentd, and Kibana).
  • Experience with SQL and/or NoSQL datastores (DB2 and Oracle data services).
  • Experience with distributed event streaming platform (Kafka, etc).

Compensation and Benefits

The estimated annual salary for this position is between $120,000 and $180,000, depending on location and experience. IBM offers a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.



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