Chief Accommodations Operations Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
About the Role

Auxis is seeking an experienced and skilled Chief Accommodations Operations Manager to lead our Leaves & Accommodations Team.

Job Summary:

The Chief Accommodations Operations Manager will oversee daily tasks related to analysis, execution, and support of leaves and accommodations, maintaining confidentiality and providing task direction. Key responsibilities include monitoring, prioritizing, and assigning daily responsibilities of the leaves/accommodations staff, assisting Specialists with day-to-day execution of duties, guiding the team regarding proper procedures, policies, and requirements, and ensuring the team is properly managing the coordination of the accommodation process.

Main Responsibilities:
  • Monitor, prioritize, and assign daily responsibilities of the leaves/accommodations staff.
  • Assist Specialists with day-to-day execution of duties and guide the team regarding proper procedures, policies, and requirements.
  • Ensure team is properly managing the coordination of the accommodation process.
  • Interact with a variety of teams, including Accommodations team members, associates, vendors, and stakeholders.
  • Assure that transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements.
  • Handle escalated and/or sensitive requests and issues related to accommodations and leaves processing.
  • Ensure proper processing, handling, communication, and documentation of non-complex ADA claims.
  • Triage escalation of complex issues, including inability to accommodate, service center and/or vendor escalations.
  • Provide excellent service to ensure activities provide the intended experience for end users in an efficient and effective manner.
  • Manage tasks of self and team to assure Service Center deadlines are met.
  • Perform audits and validations by examining and verifying data for accuracy and consistency.
  • Develop and implement operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center.
  • Provide feedback to the manager regarding the services of third-party providers.
  • Monitor and evaluate transaction work flow and volume in order to meet production and performance goals.
  • Assist in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements.
  • Maintain all compliance.
  • Coach and mentor staff to support a high-performance team.
  • Support organizational direction and culture.
  • Effectively manage day-to-day employee performance.
  • Participate in the development and delivery of training for internal staff and other teams.
Requirements:
  • University degree in Business Administration, Human Resources, or related field.
  • Proven Functional experience required with American's with Disabilities Act (ADA) and employer requirements at work accommodations for a large multi-state company as a supervisor or team leader.
  • Experience leading and mentoring a team.
  • Experience delivering and improving HR transactional processes to maximize efficiency and deliver quality services.
  • Experience working, monitoring, and interacting with third-party vendors.
  • Experience with an ERP system.
About Auxis

Auxis is a global consulting firm specializing in operational excellence solutions. We strive to make a positive impact on our clients' businesses through innovative ideas and best practices.



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