Customer Retention and Loyalty Advocate

hace 14 horas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About Tebra

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Tebra is a leading digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting our platform, we aim to unlock better healthcare by elevating the patient experience and driving practice growth.

Our Mission

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We strive to simplify complex healthcare issues, empowering providers to focus on what matters most – delivering exceptional patient care. Our team is dedicated to building a future where compassion and humanity are at the forefront of every interaction.

The Role

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We are seeking a Customer Retention and Loyalty Advocate to join our Loyalty Team. As a key member of our team, you will be responsible for analyzing customer metrics, identifying early indicators of potential cancellations, and proactively addressing customer concerns. Your expertise will help us develop solutions to retain businesses, ensuring a positive experience for our customers.

Your Key Responsibilities

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- Analyze quantitative and qualitative customer data to identify trends and areas for improvement
- Develop and implement strategies to address customer concerns and prevent cancellations
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document customer feedback and insights to inform business decisions

Requirements

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To succeed in this role, you will need:

  • Familiarity with Salesforce, Slack, and Google Suite
  • Excellent communication and problem-solving skills
  • A professional and friendly demeanor
  • Ability to work independently and collaboratively as part of a team
  • Self-motivation and a passion for learning

About You

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We value candidates who are passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy interfacing with customers to address their questions and concerns. If you're a self-learner who takes initiative and is ready to make a meaningful impact, we'd love to hear from you

Benefits

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At Tebra, we offer a comprehensive benefits package that includes wellness and childcare subsidies, a university/education discount, and access to resources like Fitbit Fitness and LifeWorks Employee Assistance Program. We prioritize your well-being and support you in achieving a healthy work-life balance.

What We Offer

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We believe in celebrating success and having fun along the way Join our community and become a part of a team that values diversity, humility, and collaboration. Let's build the future of well-being together



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