Customer Retention and Loyalty Advocate
hace 14 horas
About Tebra
">Tebra is a leading digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting our platform, we aim to unlock better healthcare by elevating the patient experience and driving practice growth.
Our Mission
">We strive to simplify complex healthcare issues, empowering providers to focus on what matters most – delivering exceptional patient care. Our team is dedicated to building a future where compassion and humanity are at the forefront of every interaction.
The Role
">We are seeking a Customer Retention and Loyalty Advocate to join our Loyalty Team. As a key member of our team, you will be responsible for analyzing customer metrics, identifying early indicators of potential cancellations, and proactively addressing customer concerns. Your expertise will help us develop solutions to retain businesses, ensuring a positive experience for our customers.
Your Key Responsibilities
">- Analyze quantitative and qualitative customer data to identify trends and areas for improvement
- Develop and implement strategies to address customer concerns and prevent cancellations
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document customer feedback and insights to inform business decisions
Requirements
">To succeed in this role, you will need:
- Familiarity with Salesforce, Slack, and Google Suite
- Excellent communication and problem-solving skills
- A professional and friendly demeanor
- Ability to work independently and collaboratively as part of a team
- Self-motivation and a passion for learning
About You
">We value candidates who are passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy interfacing with customers to address their questions and concerns. If you're a self-learner who takes initiative and is ready to make a meaningful impact, we'd love to hear from you
Benefits
">At Tebra, we offer a comprehensive benefits package that includes wellness and childcare subsidies, a university/education discount, and access to resources like Fitbit Fitness and LifeWorks Employee Assistance Program. We prioritize your well-being and support you in achieving a healthy work-life balance.
What We Offer
">We believe in celebrating success and having fun along the way Join our community and become a part of a team that values diversity, humility, and collaboration. Let's build the future of well-being together
-
Customer Retention Advocate
hace 4 días
San Francisco, Heredia, Costa Rica Patientpop A tiempo completoAt Patientpop, we're seeking a highly skilled Customer Retention Advocate to join our Loyalty Team. This is an exciting opportunity to make a meaningful impact on our top MRR clients' satisfaction and loyalty. About the RoleWe're looking for a results-driven professional who can analyze customer metrics to identify potential cancellation indicators. As a...
-
Customer Retention Expert
hace 2 meses
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:We are seeking a skilled Customer Retention Specialist to join our Loyalty Team. In this role, you will work closely with customers to identify key issues in customer satisfaction and develop solutions to retain their business.Your Area of Focus:As a Customer Retention Specialist, you will:Provide a positive image for Tebra by delivering...
-
Customer Experience Advocate
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleAs a Customer Experience Advocate, you will play a pivotal role in driving customer satisfaction and retention for Tebra's Loyalty Team. Your key responsibility will be to analyze quantitative and qualitative customer metrics to identify early indicators of potential cancellations and proactively address customer issues through outbound...
-
Customer Advocate and Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Advocate and Support Specialist to join our team. As a key member of our support department, you will play a vital role in shaping Tebra's product and processes by serving as the customer's advocate.Your primary responsibility will be to provide outstanding customer support to our clients with their...
-
Customer Relationship Advocate
hace 2 meses
San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo**Job Overview:**We are seeking a highly skilled Customer Relationship Advocate to join our team at Client Services, Inc. -Cr. This role involves representing top banks and financial services companies in the nation, generating direct customer contact, and motivating customers to resolve outstanding debts.**Estimated Salary Range:** $35,000 - $45,000 per...
-
Customer Support Advocate
hace 2 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a dedicated Customer Support Advocate to join our team at Tebra. As a key member of our support department, you will play a vital role in shaping our product and processes by serving as a customer advocate.Key Responsibilities:Provide exceptional customer support to our clients with their Tebra products and services.Troubleshoot...
-
Customer Success Advocate
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob DescriptionAt Servicenow, we are seeking a skilled Customer Success Advocate to join our team. In this role, you will act as an advocate for our customers, overseeing a portfolio of clients to help them achieve business outcomes and foster greater adoption and usage of Servicenow products through prescriptive guidance.Key ResponsibilitiesBring...
-
Customer Success Advocate
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Company Overview**At ServiceNow, we empower our customers to achieve their goals through innovative technology and collaborative teams. Our mission is to make the world work for everyone, and we're committed to making that vision a reality.**Job Summary**We're seeking an experienced Customer Success Advocate to join our team. As a key member of our...
-
Customer Retention Expert for Tebra
hace 1 día
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the OpportunityWe are seeking a Customer Retention Expert to join our team at Tebra, where you will play a critical role in helping independent practices bring modernized care to patients everywhere.Your Key ResponsibilitiesAs a Customer Retention Expert, you will be responsible for providing exceptional customer support to our clients, many of whom...
-
Strategic Customer Advocate
hace 1 día
San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completoAbout the Role:Palo Alto Networks is seeking a highly skilled and experienced Strategic Customer Advocate to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, driving revenue growth through on-time renewals, refresh, and expand opportunities.Your Key Responsibilities Will...
-
Business Development Advocate
hace 3 semanas
San Francisco, Heredia, Costa Rica People Working Corp A tiempo completoJob OverviewWe are seeking a skilled Business Development Advocate to join our team at People Working Corp in Flores, Heredia. As a key member of our customer service team, you will play a vital role in providing top-notch business support and services to our clients.About the RoleThis is a full-time position that requires excellent communication skills, a...
-
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoBosch Service Solutions, a leading global supplier of Business Process Outsourcing, offers a challenging opportunity for a Global Customer Support Specialist to join our team. This role is part of the Bosch Group, a world-renowned technology and services company.Job Purpose:The position involves responding to incoming calls from customers and providing...
-
Global Business Development Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- **Manage Operational Business Relationships**: Lead the management of operational business relationships with key accounts, optimizing strategies to drive growth and profitability. Serve as the primary point of contact for customers/partners, providing exceptional support and expertise for operational issues.- **Analyze and Optimize**:...
-
Customer Service Representative
hace 3 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Job Summary**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.**Job Description**The...
-
Business Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Uber A tiempo completoAbout the RoleAt Uber, we rely on our Operations teams to bring our global product to life in various markets. This role presents a unique opportunity to make a direct impact on shaping the food delivery category and the future of Uber Eats in Costa Rica.As a Growth Operations Manager, you will be responsible for developing and implementing strategies to...
-
Technical Client Services Advocate
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a skilled Technical Client Services Advocate to join our team in Costa Rica. As a permanent home-based role, you will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.Job DescriptionResponsibilities include:Troubleshooting product and technical...
-
Customer Service Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoAbout CognizantCognizant is a leading provider of business consulting and technology services, committed to delivering value to our clients through the power of people.Job SummaryWe are seeking a highly motivated and results-driven Customer Service Operations Manager to join our team. As a key member of our customer service operations team, you will be...
-
Customer Advocate and Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout TebraKareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
-
Customer Service Representative
hace 3 meses
San Francisco, Heredia, Costa Rica Movate A tiempo completoThe Customer Service Representative at Movate is responsible for delivering exceptional customer experiences through professional and quality service. This role involves interacting with customers via phone, providing accurate information, and resolving issues in a timely manner.Key Responsibilities:- Answer inbound phone calls from customers and provide...
-
Global Operational Excellence Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Overview**This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues.**Responsibilities**Manage the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing...