Strategic Customer Advocate

hace 1 día


San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

About the Role:

Palo Alto Networks is seeking a highly skilled and experienced Strategic Customer Advocate to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, driving revenue growth through on-time renewals, refresh, and expand opportunities.

Your Key Responsibilities Will Include:

  • Partnering closely with internal and external partners to accomplish sales objectives.
  • Managing and developing all renewal opportunities within an assigned verticalized or geographic district.
  • Closing collaboration with the Services Sales to increase revenue and support adoption efforts.
  • Consistently engaged in strategic account planning across all business lines.
  • Driving upsell within Network Security speedboat to motivate the customer to consider expand product purchases.
  • Network Security speedboats: Firewall (Hardware and VMs); Prisma SASE (Prisma Access and Prisma SD-WAN/CloudGenix); and Security Subscriptions.
  • Identifying cross sell opportunities and making an appropriate introduction between the key account managers in the speedboats and the End User.
  • Understanding and being able to articulate the value propositions of maintaining up-to-date and optimized cybersecurity solutions to End Users and Channel Partners.

You Will Be Expected To:

  • Diligently follow up and coordinate with Field Sales Teams, Sales Managers, Channel Partners, and End Users to bring in new expansion and add-on business.
  • Able to quickly build productive relationships in a fast-paced, high-performance environment.
  • Owning the entire process from pipeline generation, internal collaboration to opportunity closure.
  • Maintaining regular communications with the Sales Account Managers regarding their accounts to ensure they are fully aware of customer interests and status and to recommend follow-up with the customer on broader opportunities.
  • Assisting with building and refining processes and best practices, within and outside the Renewals team.

What We're Looking For:

We're looking for a seasoned professional with 1-5 years of experience in managing customer bases for all Enterprise and Commercial accounts. You should have knowledge in working with Channel Partners, a track record of achieving sales goals and objectives, and previous renewal/subscript services experience is a benefit but not required.

Requirements:

  • Validated sales results and forecast track record.
  • Solid Palo Alto Networks product knowledge.
  • Strong written and verbal communication skills.
  • Skilled with the sales systems, forecasting, and quoting.

Salary Range: $120,000 - $180,000 per year, depending on location and experience. Estimated salary range may vary based on individual circumstances.



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