Customer Success Advocate Lead
hace 1 día
The Customer Success Advocate plays a pivotal role in ensuring the optimal utilization of ServiceNow products by our valued customers. This dynamic position involves overseeing a portfolio of clients, providing prescriptive guidance to facilitate business outcomes and foster greater adoption of ServiceNow solutions.
Key Responsibilities- Oversee customer outcomes engagement for a portfolio of clients, understanding their unique needs and challenges.
- Ensure clients are technically healthy and running on the latest version of ServiceNow products.
- Identify criteria for assisting clients using Success Plays in the Success Platform.
- Promote ServiceNow customer success stories and processes.
- Ensure clients derive maximum value from their ServiceNow investment and utilize their licenses effectively.
- Collaborate with ServiceNow teams to enhance product adoption and expand the company footprint.
- Resolve escalated client issues promptly, leveraging resources across the company ecosystem.
To excel in this role, you must possess:
- A minimum of 5 years of experience in providing customer professional services or related business support.
- The ability to deliver independent, comprehensive services.
- Experience in resolving complex issues through analytical means.
- Excellent collaboration and teamwork skills.
- ServiceNow accreditations or certifications are highly desirable.
- Proficiency in Portuguese is a plus.
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