Customer Experience Advocate
hace 7 horas
Experian is the leading global information services company that powers opportunities to create a better world.
We provide data, technology, consulting and analytical tools to our clients around the world. Our mission is to help businesses manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.
We are seeking a flexible team player who can work in a fast-paced environment and handle multiple tasks and priorities. The ideal candidate will have excellent English written and oral communications skills, automation processes experience and a strong problem-solving ability.
The Customer Experience Advocate role involves providing guidance on areas for process improvements, identifying and developing automation programs to enhance our client experience and ensuring seamless interactions with internal stakeholders.
To succeed in this role, you will need:
- High School Diploma and/or Bachelor's degree in Business Administration or related fields
- 2-3 years advanced customer service experience
- Excellent English written and oral communications skills
- Automation processes experience
- Web experience
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Mainframe or Access experience a plus
- Excel Intermediate (required)
- Query experience
- Technical Experience preferred
- Salesforce/mainframe Knowledge is a plus
Our benefits include medical, life and dental insurance, an international share save plan, flexible work/work from home options, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program and more.
We value diversity, equity and inclusion at Experian and strive to create a thriving, inclusive and diverse team where people love their work and love working together.
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