Cloud Software Group Technical Solutions Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

About Cloud Software Group

Cloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. We value diversity, collaboration, and innovation in our work environment.

Our Team

We are seeking an experienced Technical Solutions Specialist to join our team. This role will focus on advanced problem analysis and resolution of complex technical issues related to Citrix products and their integration into customer environments.

Key Responsibilities

  • Perform in-depth problem analysis and isolate issues with moderate to high complexity
  • Achieve established Service Level Agreements and Key Performance Indicators
  • Contribute to the Citrix knowledge base through new or updated technical articles/documents
  • Validate and qualify complex customer issues and business impact
  • Document cases, recommendations, and resolutions clearly in the CRM system
  • Ensure work meets quality standards within acceptable time schedules and customer commitments

Requirements

  • 2+ years supporting IT professionals in Virtualization
  • 2+ years supporting end-users and providing Microsoft Windows server support
  • Strong practical understanding of Active Directory and common networking protocols
  • Obtained industry certifications (MCSE, MCA, or CCA)
  • 2+ years of supporting enterprise customers in Virtualization
  • Solid understanding of Layer 4-7 load balancing and SSL acceleration

Nice-to-Haves

Portuguese or Spanish language skills

Education

Requires practical knowledge of job area typically obtained through advanced education combined with experience. University Degree or equivalent experience and minimum 2 years of prior relevant experience; or an advanced degree without experience.



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