Senior DevOps Engineer

hace 3 semanas


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo
Job Description for Sr Escalation Engineer

About Cloud Software Group

Cloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. As a Sr Escalation Engineer, you will be part of a team that values diverse perspectives, encourages innovation, and fosters growth.

Job Summary:

We are seeking an exceptional Sr Escalation Engineer to provide top-notch customer service by resolving complex technical issues on NetScaler. If you have 5 years of experience in Enterprise support and 3 years in escalation teams, we'd love to hear from you.

Key Responsibilities:

  1. Independently resolve the most technically complex customer issues using effective communication and follow-through.
  2. Act as a technical interface between customers and 3rd Level Engineering/Product Development, providing clear issue documentation and collaborating with senior-level players.
  3. Provide problem report prioritization for Engineering in at least one Citrix Networking product.
  4. Collaborate with other teams to write and review complex technical articles and case studies for the knowledge base.
  5. Stay up-to-date with product specifications and multifaceted experience.
  6. Participate in a 24x7 on-call rotation and contribute to projects as a collaborator or sub-team leader.

Basic Qualifications

  • 5+ years of experience in Tech Support, including 2-3 years in an Escalation-level team.
  • Strong critical thinking and problem resolution skills.
  • Excellent written and verbal communication skills.
  • Practical understanding of the OSI model.
  • Bachelor of Science in Computer Science or equivalent experience.
  • Solid understanding of Linux, load balancing, routing, switching, VLAN, firewall, VPN, TCP/IP, NAT, DHCP, DNS, and CCNA.

Preferred Qualifications

  • CCNP, Certificate of MCSE or CCIE.
  • AWS, Azure, and other cloud solution providers.
  • Shell, Python, or Perl scripting languages.
  • Firewall/DMZ configuration.

Cloud Software Group is committed to Equal Employment Opportunity and compliance with all federal, state, and local laws that prohibit employment discrimination.


  • Senior DevOps Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About This RoleWe are seeking a highly skilled DevOps Engineer to join our team at ServiceNow. As a DevOps Engineer, you will be responsible for implementing DevOps methodologies and practices to improve automation, streamline deployments, and ensure system stability.Your Key ResponsibilitiesImplement DevOps methodologies and practices to improve automation,...


  • San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    About the Role:We are seeking a highly skilled Senior DevOps Engineer to join our team at GFT Technologies SE. As a key member of our production support team, you will be responsible for the hands-on implementation and operation of our electronic trading venue's security architecture.A Day in this Role:Operate our firm's trading platform in AWSDesign and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About Experian Consumer Information ServicesExperian Consumer Information Services is a global leader in data-driven innovation, unlocking opportunities for consumers, businesses, and society. Our mission is to create a better tomorrow by harnessing the power of data.Role OverviewWe're seeking an experienced Senior AWS Data DevOps Engineer to join our DevOps...

  • DevOps Engineer

    hace 1 mes


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: DevOps EngineerExperian is seeking a highly skilled DevOps Engineer to join our team. As a DevOps Engineer, you will play a critical role in the design, build, and operation of our continuous delivery framework and tools.Key Responsibilities:Design and implement continuous delivery pipelines using IAC (Infrastructure as Code) to manage and...

  • Senior DevOps Engineer

    hace 3 días


    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job Summary:As a key member of our agile team, you will be building and maintaining systems for IBM clients. Your expertise in cloud services, problem resolution, and technology advancements will enable you to provide advice and guidance to clients globally.We are seeking an experienced Senior DevOps Engineer to join our team. In this role, you will manage...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Title: Senior Software EngineerJob SummaryOur company is seeking a highly skilled Senior Software Engineer to join our team. The ideal candidate will have expertise in cloud computing and DevOps, with a strong background in software engineering. Responsibilities include designing, developing, and deploying cloud-based systems, as well as collaborating...

  • AWS DevOps Engineer

    hace 1 mes


    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    About the Role:We are seeking a highly skilled AWS DevOps Engineer to join our team. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud-based systems.Key Responsibilities:Design and implement cloud-based infrastructure using AWS services such as EC2, S3, and...

  • Devops Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About this roleAlign Technology is a leader in the medical device industry, revolutionizing the dental and orthodontic industry with innovative technology. We are seeking a Devops Engineer to join our team and support the development of our cloud infrastructure.Key responsibilitiesSupport the software CI/CD pipeline within the existing infrastructure...

  • Senior DevOps Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    About this role:As a Senior DevOps Engineer for our electronic trading platform, you will be responsible for designing and implementing security architecture for a regulated trading venue in the US and Europe. Your expertise will be crucial in ensuring the smooth operation of our platform in AWS, including pipeline automation, incident management, and...

  • Azure DevOps Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Nttdata A tiempo completo

    Job SummaryWe are seeking a skilled Azure DevOps Engineer to join our team. The ideal candidate will have experience in cloud infrastructure, automation, and software development.Key ResponsibilitiesDesign and implement cloud infrastructure solutions using Azure and GCP.Develop and maintain automation scripts to streamline software deployment and...

  • Big Data DevOps Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Big Data DevOps EngineerAbout the Role:We are seeking a highly skilled Big Data DevOps Engineer to join our team at Experian. As a key member of our IT Infrastructure and Development teams, you will be responsible for managing Big Data Cluster environments and working with teammates to build, maintain, develop, and integrate working solutions for...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    As a Senior Database Engineer at IBM, you will be part of an agile team responsible for designing, building, and maintaining scalable database systems on cloud platforms.Key responsibilities include:Designing and implementing high-performance database architectures on DB2 and MS-SQL serversCollaborating with cross-functional teams to develop and deploy...

  • DevOps Engineer

    hace 1 mes


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Job Title: Asst Dir-DevOps EngineerMoody's is a global leader in integrated risk assessment, empowering organizations to make informed decisions. We're seeking a highly skilled DevOps Engineer to join our team.Job Summary:The Asst Dir-DevOps Engineer will be responsible for designing, implementing, and maintaining our cloud-based infrastructure and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Senior Platform EngineerWe are seeking a highly skilled Senior Platform Engineer to join our dynamic Engineering team at Experian. This role presents an exciting opportunity to contribute to our DevOps journey and shape our 'cloud first' strategy.About the Role:As a Senior Platform Engineer, you will play a pivotal role in driving secure and...

  • Senior Software Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Integrated Commercialization, LLC A tiempo completo

    Data Engineered SolutionsIntegrated Commercialization, LLC is seeking a skilled Senior Software Engineer to join our team. This role will be responsible for designing, implementing, and deploying applications and APIs based on functional requirements. Additionally, the engineer will design and develop database applications using SQL Server Integration...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the Role:Are you an expert in software development and delivery? Do you have a passion for working with cloud and DevOps technologies? We are looking for a skilled Software Engineer to join our team at IBM.Your Responsibilities:We require someone who is experienced in cloud and DevOps engineering, with a strong understanding of Linux administration....

  • Devops Engineer II

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Underwriting Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Devops Engineer II to join our Underwriting Solutions team. As a Devops Engineer II, you will be responsible for administering and building Development Continuous Integration pipelines of moderate complexity.Key ResponsibilitiesSetup build plans and assist developers with failures and manage software...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're pioneering the future of data transformation. We're seeking a talented Senior Cloud Data Engineer to join our DevOps team and play a key role in shaping our data-driven strategies.**About the Role**:As a Senior Cloud Data Engineer, you'll be responsible for designing, implementing, and supporting data pipelines, data lifecycles, and data...

  • Devops Engineer I

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Devops Engineer I to join our Enterprise Platforms & Applications DevOps CoE team at Experian IT Services. As a key member of this team, you will play a critical role in maintaining and improving the environments for the enabling tools that the Global DevSecOps team owns.Key ResponsibilitiesProblem solving,...

  • Devops Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    Job DescriptionKey Responsibilities:Design, build, and maintain scalable, secure, and efficient CI/CD pipelines to automate software delivery and deployment processes.Collaborate with development, operations, and quality assurance teams to streamline workflows and improve the overall software development lifecycle.Support the implementation and management of...