Cloud Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Summary: As a Cloud Support Specialist at IBM, you will play a vital role in delivering exceptional technical support to clients. Your primary responsibility will be to provide remote assistance using advanced problem determination and source identification skills.

  • Key Responsibilities:
  • Provide remote technical support assistance to clients
  • Determine recommendations for problem resolution
  • Communicate action plans to clients
  • Flex programming and technology skills through driving problem resolution

About the Role: This position requires a self-starter with strong analytical and problem-solving skills. You will need to continually update your knowledge of Windows, Unix, and IP networks as well as proficiency in scripting languages such as Unix shell, Windows batch, Perl, Ruby, or Python.

  • Requirements:
  • Knowledge of Windows/Unix and IP networks
  • Troubleshooting issues (networking, web apps, operating system, file system, and user management)
  • Deployment of high-speed file transfer software in enterprise
  • Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
  • Scripting skills (Unix shell, Windows batch, Perl, Ruby, or Python)
  • Basic skills in database server (MySQL) administration

What We Offer: At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer.

Salary: $80,000 - $110,000 per year



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