Cloud Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Summary: As a Cloud Support Specialist at IBM, you will play a vital role in delivering exceptional technical support to clients. Your primary responsibility will be to provide remote assistance using advanced problem determination and source identification skills.

  • Key Responsibilities:
  • Provide remote technical support assistance to clients
  • Determine recommendations for problem resolution
  • Communicate action plans to clients
  • Flex programming and technology skills through driving problem resolution

About the Role: This position requires a self-starter with strong analytical and problem-solving skills. You will need to continually update your knowledge of Windows, Unix, and IP networks as well as proficiency in scripting languages such as Unix shell, Windows batch, Perl, Ruby, or Python.

  • Requirements:
  • Knowledge of Windows/Unix and IP networks
  • Troubleshooting issues (networking, web apps, operating system, file system, and user management)
  • Deployment of high-speed file transfer software in enterprise
  • Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
  • Scripting skills (Unix shell, Windows batch, Perl, Ruby, or Python)
  • Basic skills in database server (MySQL) administration

What We Offer: At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer.

Salary: $80,000 - $110,000 per year



  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Specialist to join our team at Cloud Software Group. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they have a seamless experience with our cloud-based products.Key ResponsibilitiesAnswering incoming customer support requests in...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Us:Citrix and TIBCO merged to create Cloud Software Group, one of the world's largest cloud solution providers.We value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work.As a global leader in cloud computing, we are constantly innovating and pushing the...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe combine the capabilities of Citrix and TIBCO, creating a leading cloud software provider serving over 100 million users worldwide.Our team is dedicated to making a difference in people's lives by providing reliable cloud solutions that enable work from anywhere.We value diverse perspectives, courage to take risks, and encourage...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Cloud Software Group. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers, resolving complex issues, and ensuring exceptional customer satisfaction.Estimated Salary: $90,000 -...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we're shaping the future of work with innovative cloud solutions.Compensation: $90,000 - $120,000 per year, depending on experience.About Us:We combine the capabilities of Citrix and TIBCO to provide a comprehensive range of cloud software solutions. Our team is dedicated to delivering exceptional results for our customers, and we're...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we are embarking on an exciting journey to refocus our SaaS business and drive growth.We are seeking a highly skilled Senior Technical Support Specialist to join our dynamic team. As a key member, you will play a vital role in delivering exceptional customer support and driving business success.**Job Overview:**In this challenging...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. We value diversity, collaboration, and innovation in our work environment.Our TeamWe are seeking an experienced Technical Solutions Specialist to join our team. This role will focus on advanced problem analysis and...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team at IBM. In this role, you will be responsible for providing daily support to users of various computer systems, including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.Your...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About IBM">IBM is a technology and consulting leader, known for its pioneering work in artificial intelligence, quantum computing, and blockchain. With over a century of experience, we have helped shape the modern world, and continue to be at the forefront of innovation.The Opportunity">We are seeking a Cloud Account Support Specialist to join our team. In...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a member of our support team, you will play a critical role in delivering exceptional customer experiences and helping our customers succeed with our cloud-based products.**Key Responsibilities:**Answer advanced-level customer support requests in a fast-paced...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Us**Citrix and TIBCO's recent merger has created Cloud Software Group, one of the world's largest cloud solution providers. With over 100 million users worldwide, we're dedicated to delivering innovative products that enable people to work efficiently from anywhere.As a Sr. Tech Support Engineer at Cloud Software Group, you'll play a crucial role in...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe are one of the world's largest cloud software providers, serving over 100 million users globally. Our team values diverse perspectives and having the courage to take risks.Our teams are encouraged to learn, dream, and build the future of work.We are seeking a highly skilled Networking Technical Support Engineer to deliver...


  • San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

    Job Overview">We are seeking a skilled Cloud Operations Specialist to join our team at IBM Careers. In this role, you will be responsible for ensuring the smooth operation of our critical production systems.">Key Responsibilities">Troubleshoot and resolve issues with cloud-based infrastructure in a timely mannerMonitor system performance and take proactive...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Empowering Innovation We are seeking a skilled Technical Support Specialist to join our team, providing expert assistance for usage and configuration questions related to our cloud infrastructure solutions. As part of our dynamic support team, you will play a critical role in delivering exceptional customer experiences and driving business growth. Your Key...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupAs a leading cloud software provider, Cloud Software Group combines the capabilities of Citrix and TIBCO to serve over 100 million users worldwide.We are committed to making a positive impact on people's lives by providing reliable cloud solutions. Our diverse team values different perspectives and encourages learning, innovation,...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    OverviewIbm, a global leader in technology innovation, is seeking a skilled Technical Support Specialist to join our team. As a key member of our cloud infrastructure support team, you will play a critical role in ensuring the smooth operation of our clients' cloud-based systems.Your Role and ResponsibilitiesIn this challenging and dynamic role, you will be...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Us**:Citrix and TIBCO recently merged to create Cloud Software Group, a leading provider of cloud solutions. Our team is responsible for delivering exceptional customer experiences and driving business growth.**Job Summary**:We are seeking a highly skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe're on the brink of a significant technological leap, driving immense evolution and growth in cloud solutions. Join our team to contribute your expertise and experience to shape the future of work.**Job Summary:**As a Senior Technical Resolution Specialist, you will be responsible for delivering exceptional customer service by...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team. In this role, you will be responsible for building, deploying, and maintaining cloud-based infrastructure systems for our clients.The ideal candidate will have 3+ years of experience in managing DevOps and SRE engineers, as well as 5+ years of experience in...