Technical Support Engineering Lead

hace 1 día


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

**Job Overview**

At Cloud Software Group, we're seeking a highly skilled Technical Support Engineer to join our dynamic team. As a key member of our technical support department, you will play a vital role in delivering exceptional customer experiences by providing expert-level technical support for our software solutions.

**Key Responsibilities:**

  • Analyze and resolve complex technical issues related to our products and integrations with customer environments.
  • Provide timely and effective support to customers through various communication channels.
  • Mentor junior team members and assist with onboarding new hires.
  • Stay up-to-date with product knowledge and best practices to provide informed recommendations to customers.

**Requirements and Qualifications:**

  • 4+ years of experience in a technical support role within the software industry.
  • Expertise in computing (Mac & PC), networking, web browsers, PC troubleshooting, firewalls, and proxy servers.
  • Deep knowledge of the Microsoft Office suite, Single Sign On (SSO), and server administration skills.
  • Preferred skills include setup and troubleshooting of Storage Zone Controllers, SSO, and Load balancers, as well as strong knowledge of Windows Server roles and features, IIS, AD, DNS, and File Servers.

**What We Offer:**

  • A fast-paced and dynamic work environment.
  • The opportunity to work with a talented team of professionals.
  • Ongoing training and development opportunities to enhance your skills and expertise.

**About Us:**

Cloud Software Group is a leading provider of cloud-based software solutions. Our mission is to deliver innovative products that meet the evolving needs of our customers. We're committed to fostering a collaborative and supportive work environment that encourages growth and success.



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