Technical Data Support Lead

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Us

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.

We are proud to have been named one of the 100 Best Companies to work for by FORTUNE and listed as one of the 100 'World's Most Innovative Companies' by Forbes Magazine.

Job Description

As a Technical Data Support Lead, you will lead the Oxygen Support Team, which will help Business units with Oxygen pipelines in production and ensure new Business Units adopt and implement Oxygen efficiently.

Your responsibilities will include managing the ticket queue, implementing or improving customer support policies, supporting production Oxygen pipelines, and promoting quality customer service.

You will oversee the performance of the technical support team, ensuring efficiency and customer satisfaction. This includes assessing workforce performance, resolving complex issues, and identifying customer needs.

You may gather data related to customer contact and interactions to prepare reports and analyses on process effectiveness.

Key Performance Indicators (KPIs) will be used to measure your success, and you will work in an agile/iterative development environment.

You will report issues and risks to the Support Team Leader and Program Manager on a regular basis.

This role requires strong analytical skills, problem-solving abilities, and effective communication and interpersonal skills.

A degree in Computer Science or a related field is required, and experience/knowledge of data engineering/ETL development, cloud platforms (AWS preferred), programming languages (Java, Scala, Python), and big data technologies (Hadoop, Spark) is desirable.

What We Offer

We offer a competitive salary of $110,000 per annum, plus benefits including medical, life, and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our culture values diversity, equity, and inclusion, and we strive to create a thriving, inclusive, and diverse team where people love their work and working together.


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