IT Support Specialist

hace 10 horas


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

We are seeking a skilled IT Support Specialist to join our team in Heredia, Costa Rica.

Job Overview

This role involves providing technical support for end-users on-site at customer premises. Responsibilities include troubleshooting hardware and software issues using IT customer tools, as well as assembling equipment and relocating it between floors and buildings.

The ideal candidate will have 1-2 years of experience in IT work or end-user support, with strong technical troubleshooting and problem-solving skills. Additionally, they should possess knowledge of networking and the ability to manage multiple processes and priorities to meet customer service level agreements (SLAs).

Key Responsibilities
  • Diagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software, and peripherals
  • Provide technical support on-site at customer premises using IT customer tools
  • Assemble equipment and relocate it between floors and buildings
  • Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment
Requirements

To be successful in this role, you should possess:

  • 1-2 years of experience in IT work or end-user support
  • Strong technical troubleshooting and problem-solving skills
  • Knowledge of networking
  • Ability to manage multiple processes and priorities to meet customer SLAs
  • Bachelor's and Associate Degree in Computer Science or similar
  • Language support: Spanish and Basic English
About Ntt Data Services

Ntt Data Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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