Data Quality Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Experian


Experian is a global technology company and leader in data and analytics. With over 125 years of experience, we help economies and communities flourish by unlocking the power of data.



Job Title: Data Quality Technical Support Specialist

Estimated Salary: $65,000 - $85,000 per year



As a Data Quality Technical Support Specialist at Experian, you will play a critical role in helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments.



We are seeking an individual with excellent technical skills and strong communication abilities to provide remote software technical support for our Experian EDQ clients. Your responsibilities will include collaborating with internal teams to resolve complex technical issues, documenting interactions with customers, and assisting in the creation and maintenance of knowledge base articles.



Key Responsibilities:



  • Provide remote software technical support for Experian EDQ clients
  • Collaborate with internal teams to resolve complex technical issues
  • Document interactions with customers
  • Assist in the creation and maintenance of knowledge base articles


Requirements:



  • 1-3 years of desktop support or IT-related experience
  • Bachelor's degree or equivalent experience
  • Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, and Salesforce or similar ticketing systems
  • Strong communication and interpersonal skills, analytical and problem-solving skills, and ability to work non-standard business hours


What We Offer:



  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to work with a global leader in data and analytics


At Experian, we value diversity and inclusion and are committed to creating a workplace where everyone can succeed and bring their whole self to work.



If you are a motivated and detail-oriented individual with a passion for data quality, we encourage you to apply for this exciting opportunity.



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