Global Data Quality Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Experian**

Experian is a global technology company and leader in data and analytics. We help unlock the power of data to transform lives and create opportunities for consumers, businesses, and society.

In this role, you will be part of our Experian Data Quality team, providing remote software technical support to clients around the globe. Our solutions include data cleansing, validation enrichment, and profiling.

**Key Responsibilities**

- Provide technical support to clients on our data quality management solutions.

- Collaborate with internal teams to resolve complex technical issues and escalate when necessary.

- Document interactions with clients, including troubleshooting steps, solutions provided, current action owner, and follow-up plans.

- Assist in creating and maintaining knowledge base articles through the Knowledge Centered Service methodology.

**Requirements**

- 1-3 years of experience in desktop support, help-desk, or IT-related support.

- Bachelor's degree or equivalent experience desired.

- English language proficiency at level B2.

**Preferred Qualifications**

- Familiarity with SOAP UI, SFTP, JSON, REST APIs, and SaaS.

- IT/networking general knowledge.

- CLI knowledge.

**Estimated Salary**: $60,000 - $80,000 per year.

**Why Join Us**

Experian offers a unique opportunity to work with a global leader in data and analytics. We celebrate individuality and provide a supportive environment that allows employees to grow and develop their skills. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone can succeed.



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