Experian Data Quality Support Specialist
hace 2 meses
At Experian, we're a global technology company and leader in data and analytics. Our purpose is to unlock the power of data to transform lives and create opportunities for consumers, businesses, and society.
Salary and BenefitsWe offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
Job DescriptionAs a Technical Support Analyst with our Experian Data Quality (EDQ) North America Professional Services team, you will play a critical role in helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments.
Our ideal candidate has 1-3 years of desktop support, help-desk, or IT-related experience, a BA degree or equivalent, English proficiency level B2, strong communication and interpersonal skills, Microsoft Office proficiency, analytical skills, problem-solving skills, and the ability to work non-standard business hours as required.
Key Responsibilities- Leverage EDQ's documentation to determine how to best proceed with a given issue.
- Engage with customers and other support team members to gain an understanding of the customer's environment, contract, and goals.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating.
- Monitor and respond to support calls within required SLA.
We're proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of our DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.
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