Data Quality Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Experian Data Quality

We are a global leader in data and analytics, passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

Our 22k employees across 30+ countries believe in the possibilities of growth and invest in new technologies, talented people, and innovation to help create a better tomorrow.

The Experian Data Quality (EDQ) North America Professional Services team focuses on helping clients achieve successful outcomes through both pre- and post-sales phases of their technology investments.

Job Summary

We are seeking a skilled Data Quality Specialist to join our team. In this role, you will leverage EDQ's documentation to determine how to best proceed with a given issue, engage with customers and support team members, and attempt to resolve incidents or requests on first contact when possible.

Key Responsibilities:

  • Leverage EDQ's documentation to determine how to best proceed with a given issue.
  • Engage with customers and other support team members to gain an understanding of their environment, contract, and goals.
  • Attempt to resolve incidents or requests on first contact when possible prior to escalating.
  • Monitor and respond to support calls within required SLA.
  • Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.

Requirements:

  • 1-3 years of desktop support, help-desk, or IT-related support experience.
  • BA degree or equivalent experience desired.
  • English Level B2.
  • Strong communication and interpersonal skills.
  • Microsoft Office proficiency.
  • Analytical skills.
  • Problem-solving skills.
  • Able to work non-standard business hours as required.

About the Opportunity

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?

At Experian, we celebrate individuality and prioritize diversity, equity, and inclusion. We're committed to creating a workplace where everyone can thrive and bring their whole self to work. If you're passionate about data quality and want to make a difference, join our team today



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