Technical Support Specialist
hace 2 días
We are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
About the RoleThe ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will be expected to troubleshoot and resolve technical issues efficiently, while maintaining a high level of customer satisfaction.
Responsibilities- Manage all types of inquiries generated via inbound activities such as chat, email, and call.
- Respond to users' requests regarding application issues or questions.
- Diagnose and troubleshoot level 1 problems.
- Manage ticketing support queue (production support).
- Troubleshoot customer issues with customers directly via email or on the phone.
- Develop knowledge articles and end-user training guides for new feature releases.
- Escalate issues or queries to appropriate teams.
- Initiate service orders (tickets) for all users' requests.
- Participate in ensuring that customer requests via the ticketing system are managed to closure.
- Good organization and time management skills.
- Demonstrated ability to drive continuous improvement and solve problems in a team environment.
- Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines and work independently.
- 1-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written, in Portuguese.
- Solid knowledge in MS Office applications (Excel, PowerPoint, Word, etc).
- Proficient in Windows operating system environment.
- Knowledge of customer service.
- Flexibility to work in different work shifts.
We offer a competitive salary of $45,000 per year, based on location and experience. Additionally, you will receive comprehensive benefits, including health insurance, retirement plan, and paid time off.
About NTT DATA ServicesNTT DATA Services is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and more.
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