Senior Technical Lead

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**:

Citi is seeking a highly skilled Senior Technical Lead to join our Data Consumption Workbench (DCW) team. As a key member of our global BAU Technical Team, you will be responsible for leading technical initiatives, collaborating with users and technology teams, and ensuring the smooth operation of our production environment.

**Key Responsibilities:**

  1. Leads Data Consumption Workbench (DCW) BAU Technical Team globally, interacting and partnering with DCW users and technology teams
  2. Accountable for processes running in production, resolution of issues, RCA (root cause analysis) documentation and platform stability
  3. Responsible for engaging development teams and support teams (BAU Tech Teams, GPA, etc) in GFT, ICG, GCG as applicable
  4. Sizes, prioritizes, and executes change requests and enhancements on production processes
  5. Provides support/guidance on technology processes (SDLC stages) working in tight coordination with business analysts; documents technical specifications and conducts SIT, UAT, regression testing, post-production validation
  6. Suggests/Implements various data quality controls, performance and processes improvements

**Required Skills and Qualifications:**

  • 6-10 years experience in an Apps Support role would be an added advantage, but not essential
  • 1-2 years of experience in Agile / JIRA / Confluence
  • Experience with people management
  • Highly assertive communications skills, commanding personality
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
  • Must show confidence in all communications
  • Effectively shares information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders

**About Citi:**

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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