Technical Operations Lead

hace 14 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Overview

The Technical Operations Lead will play a crucial role in ensuring the stability and efficiency of Citi's technology infrastructure. This individual will work closely with internal teams to identify and resolve complex technical issues, and develop strategies to prevent similar problems from arising in the future.

Main Responsibilities

  • To lead investigations into major incidents, gathering information and conducting research to determine the root cause of the issue.
  • To work with development teams to implement corrective actions and preventative measures to avoid similar issues occurring in the future.
  • To develop and maintain high-quality reports on incident resolutions, including post-mortem analyses and recommendations for improvement.
  • To track and document progress on incident resolution tasks, and ensure that necessary documentation is up-to-date.
  • To collaborate with global teams to implement proactive remediation strategies and improve overall technology operations.
  • To suggest areas for automation and streamlining business processes, and work with stakeholders to implement changes.

Key Qualifications

  • At least 3 years of experience in an IT-related operational support role.
  • Knowledge of Service Management and Problem Management, certified in ITIL a plus.
  • Experience with ServiceNow is highly desirable.
  • Proficiency in both English (written and spoken) and Spanish is required.
  • Able to produce high-quality reports and communicate effectively at all levels.
  • Broad technical experience and strong analytical skills are essential.

About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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