Operations Administrator Shift Lead
hace 2 meses
The Operations Administrator Shift Lead role at Hewlett Packard is a critical position that ensures seamless End-to-End PCL operations.
Key Responsibilities:
- Monitoring queues for tickets and taking ownership of various types of tickets, including Catalog requests, Incident tickets, and Business control tickets
- Managing tickets until closure, analyzing system information between various service management systems, and maintaining agreed SLAs with stakeholders
- Analyzing standard contractual documents, technical data, customer usage data, and related reports to determine spares provisioning and demand planning
- Maintaining current knowledge of relevant technologies and participating in special projects as required
Requirements:
- Strong familiarity and technical competence with asset management/inventory tracking tools like ServiceNow and SCCM
- Expert knowledge of Microsoft Excel and understanding of relational databases
- Ability to analyze systems to develop and revise standards and procedures
- Strong experience with operational management of issue resolution using the ITIL framework
- Solid working knowledge of IT technologies, including O365, Windows, and hardware
- General accounting, finance, marketing, and logistics knowledge
Personal Skills:
- Eye for detail, problem-solving skills, and outstanding interpersonal skills
- Exceptional analytical abilities and organizational skills
- Ability to work as a team player and leader, analyze information, solve problems, and provide guidance to the team
Working Relationships:
- Internal: CS CC delivery global teams, Other RMC and PCL teams within GSDT/SDMs/Transition managers/Account Service Team, CMO operations, and HP IT as internal customers
- External: External delivery partners/suppliers like Asset re-market and recycle vendors
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