Lead Billing Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Dhl Express A tiempo completo

About the Role

As a Lead Billing Operations Specialist at DHL Express, you will play a pivotal role in ensuring the seamless execution of billing operations. Your primary responsibility will be to provide expert support and guidance to achieve accurate, complete, and timely solutions to various billing-related situations.

Key Responsibilities

* Execution of Controls (CRISP)

Execute billing controls to ensure compliance with company policies and regulatory standards. Provide information to auditors and assessments to identify and mitigate risks.

* Create and Analyze Billing Reports and Data

Generate accurate and timely billing reports for management review. Analyze billing data to identify trends, discrepancies, and opportunities for improvement. Present findings and recommendations to stakeholders to enhance billing processes.

* Automate Processes

Develop and implement automation solutions to streamline billing operations. Continuously evaluate existing processes and suggest enhancements to reduce manual or repetitive efforts. Share best practices and promote a culture of continuous improvement within the team.

* Customer Support

Address billing inquiries and resolve issues promptly to ensure customer satisfaction.

Estimated Salary: $55,000 - $65,000 per year



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