Senior Billing Operations Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

About the Role

We are seeking a highly skilled Senior Billing Operations Specialist to join our team at Moody's. This role is responsible for supporting the local MA Billing team and contributing to process improvements/documentation, process map flow, and ad-hoc tasks within OTC functional areas.

Key Responsibilities

  • Collaborate with various business partners to ensure accurate database records are updated timely
  • Perspective of the team's strategy, policies, goals, and objectives
  • Present management with recommendations for process improvements and resolution of key issues
  • Knowledge of products, billing methods (recurring, milestones, fixed fees, time and materials, etc.), and various systems used
  • Understand/address any potential situations that might affect customers/revenue of a contract
  • Escalate cross-functional issues to Senior Management as needed to coordinate system updates
  • Identify/establish/manage the execution of controls to mitigate risks within the secure and control environment
  • Identify opportunities to simplify/streamline operation efficiencies in data collection/consumption and invoicing
  • Deliver business performance improvement through addressing data quality
  • Assist in developing/improving data requirements from OTC for key systems to drive data changes
  • Create documentation and process flow for various functions
  • Adhere to established team KPIs and monitor success and progress

Requirements

  • Bachelor's Degree in Finance/Accounting or related field
  • 3+ years of experience performing in relevant fields
  • Self-starter with ability to meet tight deadlines and manage multiple, competing priorities
  • Experience in handling large amounts of data and enhancing accuracy
  • Knowledge in preparing process flow and documentation
  • Strong analytical, problem-solving ability, exercises sound judgment
  • Fully explores problems and/or opportunities and provides solutions proactively
  • Focuses on results with a sense of urgency
  • Proven ability to overcome obstacles and bring issues to closure
  • Strong organizational/planning skills and attention to detail
  • Excellent written and verbal communication skills

About Moody's

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law. Moodys is a global integrated risk assessment firm that empowers organizations to make better decisions.



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