Senior Billing Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Dhl Express A tiempo completo

About DHL Express

DHL Express, a leading logistics company, offers exciting opportunities for growth and development. At the heart of our operations are dedicated professionals who strive for excellence in delivering exceptional customer experiences.

Job Overview:

We are seeking a highly skilled Senior Billing Agent to join our Heredia, Costa Rica team. As a key member of our finance department, you will play a crucial role in ensuring timely and accurate billing processes.

Main Responsibilities:

  • Control Execution (CRISP): Ensure compliance with company policies and regulatory standards by executing billing controls.
  • Billing Report Generation and Analysis: Produce accurate and timely billing reports for management review, analyze billing data to identify trends, discrepancies, and opportunities for improvement, and present findings and recommendations to stakeholders.
  • Automated Processes: Develop and implement automation solutions to streamline billing operations, continuously evaluate existing processes, and suggest enhancements to reduce manual or repetitive efforts.
  • Customer Support: Address billing inquiries and resolve issues promptly to ensure customer satisfaction.

Requirements and Qualifications:

  • Execution of Controls (CRISP) skills
  • Experience with billing report generation and analysis
  • Knowledge of automation tools and techniques
  • Excellent communication and problem-solving skills

Estimated Salary: $45,000 - $60,000 per year, depending on qualifications and experience.



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