Senior Billing Operations Specialist

hace 24 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

Experian is the world's leading global information services company, empowering consumers and businesses to make informed decisions by providing access to their data.

We help individuals take control of their financial lives, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.

A Job at Experian

As a Senior Billing Operations Specialist, you will support the Global Finance Services (GFS) NA Billing group by defining requirements, analyzing operational billing processes, and integrating systems.

You will work closely with stakeholders and users to identify opportunities for improvement and develop a roadmap for future development.

Your responsibilities will include supporting system integration, user acceptance testing, and the implementation of new systems and functionality.

You will ensure best practices are followed while transitioning activities between teams and regions, providing clear recommendations.

Key Responsibilities
  • Become an expert in Experian's billing platforms, features, and capabilities.
  • Gather, analyze, document, and validate requirements through interviews, observation sessions, and workflow process analysis.
  • Seek innovative solutions to business problems using existing tools, products, and technologies.
  • Work with technical teams to design, develop, test, and launch billing standard solutions.
  • Evaluate billing processes, anticipate requirements, and uncover areas for improvement.
  • Communicate regularly with executive management on project initiatives and obtain guidance as needed.
  • Develop training programs to drive functional expertise and maximize effectiveness and efficiency within the staff.
Qualifications and Requirements

To succeed in this role, you should have:

  • A Bachelor's degree with an Accounting or Finance concentration preferred.
  • At least 5 years of billing experience with knowledge of complex billing cycles, order management, and pricing required.
  • Strong data querying skills, including Microsoft Excel skills (VLOOKUP, pivot tables, Power Query) required.
  • Experience presenting business, project, and solution topics to various audiences.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Familiarity with Oracle E-Business or ERP Systems desired.
  • Experience working with multiple financial and reporting systems (Oracle OBIEE, Power BI, Tableau) preferred.
Salary and Benefits

The estimated salary for this position is $80,000 - $120,000 per year, depending on location and experience.

Experian offers a comprehensive benefits package, including medical, life, and dental insurance, flexible work arrangements, paid time off, annual performance bonuses, education reimbursement, and more.

We value diversity, equity, and inclusion and strive to create a thriving, inclusive team where everyone feels valued and supported.



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