Technical Lead
hace 2 meses
At Workday, we believe in a culture that prioritizes our people's happiness, development, and contribution. As a Technical Account Manager, you will be part of a team that provides proactive and personalized support to customers who require a higher level of engagement.
- Work closely with Workday's largest strategic accounts to establish strong relationships and drive business growth.
- Manage multiple accounts simultaneously, ensuring seamless communication and alignment with internal teams.
- Act as a liaison between Operations, Professional Services, Development, Product Management, and customers to facilitate understanding and alignment.
- Develop expertise in Workday's architecture and leverage it to deliver exceptional results in all engagements.
- Demonstrate proficiency in Workday products, including HCM, Payroll, and Financials.
- Stay ahead of customer needs by reviewing upcoming events and production activities, identifying potential issues, and planning effective solutions.
- Collaborate with Senior Leadership, Technical, and Functional staff to remove roadblocks, address delays, and mitigate issues.
- Take ownership of escalated issues affecting production success and drive solutions to resolution.
- Apply sound business judgment, risk avoidance, and SME resources to coordinate team efforts and solve complex problems.
- Regularly review customer cases to identify trends and inform strategic decisions.
- Advocate for customers internally and externally, championing their interests and needs.
- Manage challenging situations in a fast-paced environment, ensuring timely and effective resolution.
- Lead roundtables to foster close communication and relationship building with key stakeholders.
- Participate in customer steering committee meetings, driving customer self-sufficiency and continuous improvement initiatives.
- Travel occasionally up to 25% of the time, as needed.
- Contribute to our 24x7 program, ensuring seamless support to our customers.
Venga con una versión en inglés de su currículum. Gracias.
Información sobre la función:
El equipo de Gestión Técnica de Cuentas brinda una experiencia de soporte proactiva y personalizada para los clientes que requieren un mayor nivel de participación. Los TAM actúan como punto de contacto principal de soporte para el cliente y también son sus defensores dentro del soporte y otros equipos internos de Workday.
El TAM garantiza la alineación de los objetivos y metas comerciales dentro de los equipos. Identifican de forma proactiva oportunidades para mejorar la confiabilidad y mantener la disponibilidad del sistema Workday, ayudando a los clientes a administrar sus operaciones de manera efectiva.
About the Role:
Trabajar con las cuentas estratégicas más importantes de Workday para construir relaciones sólidas, administrar múltiples cuentas simultáneamente y actuar como enlace entre Operaciones, Servicios Profesionales, Desarrollo, Gestión de Productos y Clientes.
Convertirse en un experto en la arquitectura de Workday y aprovéchela en todos los compromisos según sea necesario.
Demostrar competencia en los productos Workday: HCM, Nómina, Finanzas, y revisar los próximos eventos y actividades de producción para identificar potenciales problemas y planificar soluciones efectivas.
Collaborar con Senior Leadership, Technical y Functional staff para remover obstáculos, abordar retrasos y mitigar problemas.
Tomar responsabilidad de los problemas escalados que afectan el éxito de la producción y conducir soluciones a la resolución.
Aplicar un juicio comercial sólido, evitar riesgos y recursos de SME para coordinar esfuerzos de equipo y resolver problemas complejos.
Revisar regularmente los casos de los clientes para identificar tendencias e informar decisiones estratégicas.
Abogar por los clientes interna y externamente, promoviendo sus intereses y necesidades.
Gerenciar situaciones desafiantes en un entorno de alta velocidad, asegurando resolución oportuna y efectiva.
Dirigir mesas redondas para fomentar comunicación cercana y construcción de relaciones con stakeholders clave.
Participar en reuniones del comité de dirección de los clientes, impulsando la autosuficiencia de los clientes y las iniciativas de mejora continua.
Realizar viajes ocasionalmente hasta el 25% del tiempo, según sea necesario.
Contribuir al programa 24x7, asegurando soporte ininterrumpido a nuestros clientes.
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