Technical Support Lead
hace 4 días
We are seeking an experienced Senior Support Engineer to join our Infrastructure and Support team at Auxis.
**Job Summary:**
The ideal candidate will have a strong background in technical support, with a focus on high availability environments. They will be responsible for providing exceptional support to our internal Product team and external customers, as well as troubleshooting and solving minor issues.
**Responsibilities:**
- Monitor various status pages and alert internal teams and external clients and community members of any third-party issues
- Create, maintain, and update documentation for various support issues and runbooks
- Analyze support queues to determine if there are any gaps in knowledge bases or request types and update as needed
- Regularly report on outstanding and in progress issues to support and infrastructure team
**Requirements:**
- Bachelor's degree in Computer Science related field or equivalent work experience
- 3+ years of relevant technical experience, preferably in highly secure, high availability environments
- Experience with Jira and/or Jira Service Desk or other Service Desks
- Experience with Confluence or other Wikis
- Understanding of DNS technologies and different record types
- Experience with AWS EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB CloudWatch, and Container technologies
- Experience with Git on Github or GitLab
- Shell scripting experience (Bash, Python)
- Excellent English communication skills, written and spoken
- Experience working in a highly visible support role
- Experience in working with widely distributed teams
- Experience working with open source projects
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