Order to Cash Operations Lead

hace 2 días


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo
Operations Leadership Opportunity

We are seeking a skilled Order to Cash Team Lead to join our Finance team in Heredia, Costa Rica.

About the Role:

The successful candidate will be responsible for handling multiple customer accounts, ensuring compliance with Global Collection policies and procedures, and achieving individual monthly cash targets.

Key Responsibilities:

  • Handle multiple customer accounts
  • Ensure compliance with Global Collection policies and procedures
  • Achieve individual monthly cash targets
  • Proactive customer relationship building
  • Continually seek out ways to improve customer satisfaction, communication, and query resolution

Requirements:

  • 1-2 years of Lead/Supervisor experience with people leadership skills
  • +2 years collections OTC experience with cash operations and credit knowledge
  • Advanced Portuguese level
  • Intermediate English level
  • Intermediate Excel level

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year
  • Excellent benefits package
  • Market-leading bonus opportunities

About Us:

At British American Tobacco, we are committed to our Purpose of crafting A Better Tomorrow. We are a global top employer with 53,000 employees across more than 180 markets.



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