Order To Cash Process Improvement Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

As a seasoned finance professional, you will play a pivotal role in streamlining Amazon's Order to Cash (O2C) processes. With a strong analytical background and experience in process improvement, you will work closely with AR leaders to set business objectives and priorities, driving key metrics forward.


Key responsibilities will include:



  • Collaborating with the leadership team to identify and implement best practices that enhance O2C processes
  • Exploring opportunities for upstream and downstream improvements, documenting operating procedures for complex vendors and customers
  • Monitoring and addressing escalation trends, and identifying root causes to improve key success and performance metrics
  • Ensuring adherence to existing policies, procedures, and controllership guidelines
  • Partnering with upstream business, operations, and technology teams to integrate scalable end-to-end O2C processes and solutions
  • Communicating effectively with customers and vendors to resolve current invoice and billing discrepancies

A day in the life of this role will involve:



  • Focusing on customer solutions, identifying and removing process gaps
  • Building strong relationships with business partners, commercial teams, and other Amazon teams to positively impact cash flow

About the team:


As a member of our Heredia, H, CRI team, you will have the opportunity to participate in continuous improvement projects, driving measurable results and improving controllership. With a strong background in Order to Cash full cycle expertise and knowledge of Tableau, you will be an invaluable asset to our team.



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