Senior Bill to Cash Collections Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

**Job Description**

The Accounts Receivable manager is responsible for the end-to-end Bill to Cash process in the Business Service Center. Key responsibilities include:

• Reconciling high complexity overdue accounts and invoices.
• Maintaining accurate records of past due accounts and collection efforts.
- Process and send statements.
- Maintain customer files.
- Perform customer portfolio auditing functions accurately and meet deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Implement and improve best practices and processes defined by the company to work with high standards of quality.
- Maintain high complex customer accounts and all support documentation required.
- Review and maintain updated WI within the team by making the necessary changes to it and present to Regional Process Owners (RPO) updated Work Instructions.
- Work closely with Central Controlling (CTG) and Sr. Management to understand and explain account reconciliations to others.
- Report the amount of cash posted to managers and respond to follow-up variance questions with adequate research and supporting documentation.
- Participate in management reviews, special projects and ad hoc requests as part of normal job duties.
- Support the definition and follow Key Performance Indicator (KPI) for the team.
- Coordinate small teams and support management in workload distribution.
- Generate work-plans to meet assigned tasks and manage workload balances.
- Collaborate in improvement activities and projects.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Identify issues on a timely manner and provide visibility to the management team when something may have impact in the operation, also providing possible solutions to it.
- Implement quality controls to ensure standard process is followed.
- Assist peers, interns, associates, juniors and experts in performing their responsibilities with optimal quality.
- Assessment of difficult cases (non-standardized), detection of weak points and creation of corrective measures.
- Reports and addressing customer inquiries.
- Attend and/or contribute on trainings (both internal and/or external). Prepare and present training to associates.
- Perform other functions related to the position.

**Requirements**

• Advanced degree in accounting or a related field (Accounting, Business Administration)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
- Knowledge of accounts receivable processes including account reconciliation.
- Minimum of 4/ 5 years in an accounts receivable role or accounting experience. Experience in a Shared service center is a plus.
- English level B2+ or C1.
- Teamwork.
- Communication.
- Result orientation.



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