Cash Collections Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About the Role
Cash Collections Analyst plays a crucial part in our Accounts Receivable function, ensuring timely cash collection from customers while maintaining a high level of customer satisfaction.
- You will be responsible for proactive follow-up on customer payments, addressing any issues that may lead to delayed payments, and maintaining daily contact with customers to ensure cash is received on or before the due date.
- Assist in maintaining accurate customer master records, adhering to internal controls and SOX policies, and resolving customer claims/issues, engaging with relevant internal departments, including Sales and Sales Operations.
- Participate in AR-related projects, collaborating with teams in EMEA, APJ, and the US as we continue to grow and develop.

Requirements
To succeed in this role, you will have basic knowledge of Accounts Receivable processes, cash collection strategies, and practices, with the ability to enforce credit and collections policies and procedures. You should have practical experience in collection field work, be willing to work individually, and possess excellent teamwork skills within a fast-paced international business.
- MS Office proficiency is required, and you should have strong attention to detail, be deadline-driven, and have a willingness to get the job done. Strong communication skills are essential, with the ability to effectively communicate with all levels within the customer's organization, and a creative and positive problem-solving attitude.

What We Are Looking For
We are seeking an individual with logical task prioritization and organizational skills, able to meet deadlines in a fast-paced environment. You should be able to communicate effectively both within the organization and externally with customers, building long-lasting successful relationships, and be able to work independently and collaboratively in a team environment. A process improvement mindset with a desire to increase efficiency and service is also essential.



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