Global Partnership Operations Manager
hace 4 días
**About Us**
At ServiceNow, we believe that technology has the power to make the world a better place. Our platform is designed to help organizations run more efficiently and effectively, and our team is dedicated to making that vision a reality.
We are proud to be one of Fortune's 100 Best Companies to Work For and World's Most Admired Companies, serving over 7,700+ customers and approximately 85% of the Fortune 500. Our employees are passionate about what they do, and we're committed to creating an inclusive and supportive environment where everyone can thrive.
Learn more about our company culture and values on our Life at Now blog, where you can hear from our employees about their experiences working at ServiceNow.
**Job Description**
We are seeking a skilled Global Partnership Operations Manager to join our team. As a key member of our partnership operations group, you will be responsible for resolving routine and general questions and problems submitted by ServiceNow Partners.
You will utilize all available information to choose the best solution and resolve customer concerns, owning and following through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems, knowing when to engage more senior staff level when required.
Your responsibilities will include:
- Managing service calls that include contacting partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
- Demonstrating ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
- Partner or sales management direct or indirect experience
- Developing positive working relationships with partners and partner managers
- Providing management with feedback impacting partner programs
**Qualifications**
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, including the ability to interact, communicate, and build relationships with senior leadership
- 2-4 years combined experience in the areas of account management or partner/channel management
- Rich and diverse background of sales and partnership management
- Customer service oriented with strong interpersonal skills and ability to positively interact with fast-paced business
- Excellent problem resolution skills
- Expertise in extracting operational reports and analyzing trends
- Ability to handle self with highest level of professionalism in all communications
- Highly self-motivated and entrepreneurial
- High energy with capability to multi-task in a dynamic, rapidly growing organization
- Ability to communicate effectively with a wide range of stakeholders, from technical resources to senior partner executives; capacity to challenge perspective of others or manage difficult conversations when necessary
- Collaborative working style and ability to work well in a team environment
- Preferably having public speaking skill set
**Compensation & Benefits**
We offer a competitive salary of $110,000 per year, plus benefits including health, dental, and vision insurance, 401(k) matching, and generous paid time off.
Our estimated salary range is $90,000 - $130,000 per year, based on location and experience.
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