Senior Operations Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Safeguard Global A tiempo completo

The Safeguard Global GEO Team Leader role is a key position in ensuring exceptional experience for GEO employees and clients.

This exciting opportunity will oversee the day-to-day operation and performance of teams, guiding them to deliver great customer service. The ideal candidate will set clear goals and measure KPIs, supervise team members, and communicate effectively with teams about their performance.

Key Responsibilities:

  • Set clear team objectives and measure progress
  • Oversee team operations and performance
  • Conduct regular performance evaluations
  • Communicate team performance and provide coaching
  • Maintain open communication with teams and address issues promptly
  • Plan and organize team-building activities to promote collaboration and motivation

Key Skills:

  • At least 2 years of experience as a Team Leader
  • Excellent customer service skills
  • In-depth knowledge of performance metrics
  • Critical thinking and problem-solving skills
  • Ability to work well under pressure
  • Strong analytical skills and attention to detail
  • Excellent organization and time management skills

Estimated Salary: $137,000 - $153,600 per year

Bachelor's degree preferred



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