Senior Operations Manager
hace 1 mes
Seeking an experienced Senior Operations Manager to lead a team of non-exempt employees in supporting the day-to-day efforts of our department. As a key member of our operations team, you will be responsible for managing daily work activities, prioritizing tasks, and mentoring direct reports to ensure operational excellence.
Key Responsibilities:
- Manage a team of non-exempt employees or contingent workforce with well-defined roles and responsibilities
- Direct daily work activities and prioritize tasks to meet team goals and contractual commitments
- Mentor and guide direct reports on handling new situations and escalating issues when necessary
- Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals)
- Advise management and peers on matters of importance to the direct area of responsibility
- May influence direction-setting in the direct area of responsibility
About the Role:
This is a tactical role that requires strong leadership and communication skills. You will be responsible for managing a team, developing strategic plans, and implementing processes to drive business results.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience
- Typically 4+ years of relevant experience
- Strong leadership and communication skills
- Ability to mentor and develop direct reports
- Knowledge of corporate capabilities and outsourcing industry norms
Compensation:
The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience. This includes a base salary, bonuses, and other benefits.
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