Customer Operations Project Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Digital Delivery Operations is a rapidly growing team within the Managed Services organization. Our goal is to oversee the end-to-end delivery of contractual services for HP's business, focusing on the commercial domain and internal HP employees.

**Responsibilities and Accountabilities:**

- Customer engagement to position new project opportunities
- Management of project deliverables and successful completion
- Presentation of project closures to customers
- Support for new opportunity costing and POCs
- Communication with customers on MCS monitoring processes and delivery models

**Key Deliverables:**

- Projects completed within budget and schedule agreed with customers
- Project presentations to customers
- Projects leading to signed HP MCS service contracts (conversion rate)

**Working Relationships:**

- Internal: Executive management sponsors, HP IT management, and operational contacts
- External: Commercial MCS customers and external delivery partners

**Requirements:**

- Bachelor's or Master's degree
- Experience in virtual team environments
- Fluent English (knowledge of other languages is an asset)

**Personal Skills and Qualities:**

- Strong customer communication and influencing skills
- Organizational skills and ability to introduce structure in complex environments
- Positive attitude, innovative thinking, and customer-centric approach

**Key Business and Technical Skills:**



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