Senior ServiceNow Project Manager
hace 1 día
At TTEC Digital, we strive to provide exceptional customer experiences through employee empowerment. As a highly skilled Senior ServiceNow Project Manager, you will oversee and direct complex ServiceNow projects, ensuring seamless collaboration with internal and external stakeholders. This role demands a seasoned professional with expertise in managing project size, complexity, cost, urgency, risk, and stakeholder value while demonstrating leadership in guiding project teams to successful outcomes.
Key Responsibilities:
- Direct large, complex projects with multiple stakeholders, creating project charters, integrated project plans, and resource plans.
- Evaluate and manage trade-offs between project size, complexity, cost, urgency, risk, and stakeholder value.
- Represent projects in governance and inter-department forums, defining and tracking project milestones.
- Lead client discussions on project plans and status, ensuring clients understand trade-offs related to budget, scope, schedule, and staffing.
Requirements:
- 5-10 years of Senior Project/Program Management experience within a consulting environment.
- Experience leading large enterprise client projects with $100,000 - $2,000,000 in consulting services.
- Bachelor's Degree and ability to travel up to 30%.
Preferred Qualifications:
- Excellent communication skills and strong presentation facilitation skills.
- 3-5 years of Agile Scrum ServiceNow project management experience and extensive knowledge of project management methodologies.
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