Senior ServiceNow Project Manager

hace 1 día


San Francisco, Heredia, Costa Rica TTEC A tiempo completo
Project Manager Opportunity

At TTEC Digital, we strive to provide exceptional customer experiences through employee empowerment. As a highly skilled Senior ServiceNow Project Manager, you will oversee and direct complex ServiceNow projects, ensuring seamless collaboration with internal and external stakeholders. This role demands a seasoned professional with expertise in managing project size, complexity, cost, urgency, risk, and stakeholder value while demonstrating leadership in guiding project teams to successful outcomes.

Key Responsibilities:
  • Direct large, complex projects with multiple stakeholders, creating project charters, integrated project plans, and resource plans.
  • Evaluate and manage trade-offs between project size, complexity, cost, urgency, risk, and stakeholder value.
  • Represent projects in governance and inter-department forums, defining and tracking project milestones.
  • Lead client discussions on project plans and status, ensuring clients understand trade-offs related to budget, scope, schedule, and staffing.

Requirements:
  • 5-10 years of Senior Project/Program Management experience within a consulting environment.
  • Experience leading large enterprise client projects with $100,000 - $2,000,000 in consulting services.
  • Bachelor's Degree and ability to travel up to 30%.

Preferred Qualifications:
  • Excellent communication skills and strong presentation facilitation skills.
  • 3-5 years of Agile Scrum ServiceNow project management experience and extensive knowledge of project management methodologies.


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