ServiceNow Principal Project Manager
hace 2 meses
TTEC Digital is seeking an experienced and highly skilled ServiceNow Principal Project Manager to join our IT services team. This is a 100% remote opportunity.
Key Responsibilities- Project Leadership: Direct large, complex projects with multiple stakeholders, creating project charters, integrated project plans, resource plans, contingency plans, and other project management artifacts.
- Methodology Compliance: Ensure all projects comply with company project methodology standards.
- Stakeholder Communication: Update business stakeholders on project status, publish periodic project status reports, and brief key stakeholders on various aspects of initiatives.
- Project Governance: Represent projects in governance and inter-department forums, defining and tracking project milestones while maintaining an integrated delivery plan.
- Client Engagement: Lead client discussions on project plans and status, ensuring clients understand trade-offs related to budget, scope, schedule, and staffing.
- Project Management: Manage day-to-day project activities using project management tools for effective delivery, developing, enforcing, and reporting on project status and timelines.
- Financial Oversight: Responsible for project forecasts and financial reporting.
- Cross-functional Collaboration: Work closely with various agency disciplines to ensure efficient project completion.
- Risk Management: Evaluate and manage trade-offs between project size, complexity, cost, urgency, risk, and stakeholder value, assessing and resolving high-priority project risks.
- Team Leadership: Build, lead, and coach multiple project teams throughout the project lifecycle, facilitating operational checkpoints and ensuring successful project outcomes.
- Success Metrics: Partner with business sponsors to define success metrics and criteria.
- 5-10 years of Senior Project/Program Management experience within a consulting environment.
- Experience leading large enterprise client projects with $100,000 - $2,000,000 in consulting services, including executive-level sponsorship, and reporting requirements.
- Demonstrated leadership experience in managing small teams and projects.
- Bachelor's Degree.
- Ability to travel up to 30% (subject to current travel policies).
- Excellent communication skills (both written and verbal) with strong presentation facilitation skills (MS Project, Visio, Word, PowerPoint, Excel, ServiceNow-PPM/ITBM).
- 3-5 years of Agile Scrum ServiceNow project management experience.
- Extensive knowledge and expertise in project management methodologies and tools.
- PMP/PMI Certification (preferred but not required).
- Subject matter expert in ServiceNow products.
- ITIL V3 or V4 Foundations Certification.
- Ability to produce comprehensive documentation for both technical and customer-facing purposes.
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