ServiceNow Principal Project Manager

hace 4 días

San Francisco, Heredia, Costa Rica TTEC A tiempo completo
About the Role

TTEC Digital is seeking an experienced and highly skilled ServiceNow Principal Project Manager to join our IT services team. This is a 100% remote opportunity.

Key Responsibilities
  • Project Leadership: Direct large, complex projects with multiple stakeholders, creating project charters, integrated project plans, resource plans, contingency plans, and other project management artifacts.
  • Methodology Compliance: Ensure all projects comply with company project methodology standards.
  • Stakeholder Communication: Update business stakeholders on project status, publish periodic project status reports, and brief key stakeholders on various aspects of initiatives.
  • Project Governance: Represent projects in governance and inter-department forums, defining and tracking project milestones while maintaining an integrated delivery plan.
  • Client Engagement: Lead client discussions on project plans and status, ensuring clients understand trade-offs related to budget, scope, schedule, and staffing.
  • Project Management: Manage day-to-day project activities using project management tools for effective delivery, developing, enforcing, and reporting on project status and timelines.
  • Financial Oversight: Responsible for project forecasts and financial reporting.
  • Cross-functional Collaboration: Work closely with various agency disciplines to ensure efficient project completion.
  • Risk Management: Evaluate and manage trade-offs between project size, complexity, cost, urgency, risk, and stakeholder value, assessing and resolving high-priority project risks.
  • Team Leadership: Build, lead, and coach multiple project teams throughout the project lifecycle, facilitating operational checkpoints and ensuring successful project outcomes.
  • Success Metrics: Partner with business sponsors to define success metrics and criteria.
Requirements
  • 5-10 years of Senior Project/Program Management experience within a consulting environment.
  • Experience leading large enterprise client projects with $100,000 - $2,000,000 in consulting services, including executive-level sponsorship, and reporting requirements.
  • Demonstrated leadership experience in managing small teams and projects.
  • Bachelor's Degree.
  • Ability to travel up to 30% (subject to current travel policies).
Preferred Qualifications
  • Excellent communication skills (both written and verbal) with strong presentation facilitation skills (MS Project, Visio, Word, PowerPoint, Excel, ServiceNow-PPM/ITBM).
  • 3-5 years of Agile Scrum ServiceNow project management experience.
  • Extensive knowledge and expertise in project management methodologies and tools.
  • PMP/PMI Certification (preferred but not required).
  • Subject matter expert in ServiceNow products.
  • ITIL V3 or V4 Foundations Certification.
  • Ability to produce comprehensive documentation for both technical and customer-facing purposes.

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