Service Delivery Project Manager
hace 3 semanas
**About Us**:
Hewlett Packard is accelerating its services, with a dedicated business unit. Our organization, Managed Delivery Services, is the powerhouse behind these services.
Our team, PC Services Delivery Capability, plays a key role in designing these services with the Business Unit, and we are responsible for developing and optimizing how they are delivered. These services are sold to our Device-As-A-Service/DaaS (PC) and Managed Print customers.
**Our Jobs**:
We have exciting jobs, and we benefit from being a group of very diverse and passionate service designers, who use deep and empathetic understanding of our customer needs and an expert knowledge of HP operational capabilities.
**Responsibilities:**
- The Service Delivery Project Manager is responsible for developing HP's refurbishing capabilities, allowing us to propose multiple new services to customers.
- Propose circular economy solutions with "like new" PCs and Printers to large companies.
- Help enterprises collect PCs from leaving employees, restore and redeploy them.
- Offer ways to restore 4-year-old PCs to extend their life, reduce carbon footprint and cost.
- She/he leads the development of service concepts, blueprints, customer journeys and other service design artefacts. She/he is responsible for identifying, designing, implementing, and improving ITIL based delivery processes for this capability.
- As such, she/he frequently contributes to the development of new ideas and methods. She/he works with our different operations organizations to make it happen.
**Education and Experience Required:**
- Engineering or Master degree
- Service background: ITIL certified.
- Experience in IT workplace services: fleet management, hardware, software, break-fix/maintenance
- Experience in service design, alternatively service management, or service operations, service optimization
- Elevating data for use in driving decision making.
- Project management
- PMP certification welcomed.
- 5+ years in project management roles
- Cross-functional and multi-country working experience.
**Personal Skills and Qualities:**
- Excellent Presentation skills, verbal and written communication skills and facilitation skills.
- Strategic thinking. Demonstrated ability to influence organization's plans with both technical and business inputs.
- Building relationships, conflicts management, capacity to influence across organizations.
- Achievement drive, optimism, and growth mindset
- Experience in running online and offline workshops.
- The ability to traverse seamlessly in Market and Global conversations.
- Fluency in English and Spanish.
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