Service Delivery Project Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**About Us**:

Hewlett Packard is accelerating its services, with a dedicated business unit. Our organization, Managed Delivery Services, is the powerhouse behind these services.

Our team, PC Services Delivery Capability, plays a key role in designing these services with the Business Unit, and we are responsible for developing and optimizing how they are delivered. These services are sold to our Device-As-A-Service/DaaS (PC) and Managed Print customers.

**Our Jobs**:

We have exciting jobs, and we benefit from being a group of very diverse and passionate service designers, who use deep and empathetic understanding of our customer needs and an expert knowledge of HP operational capabilities.

**Responsibilities:**

  • The Service Delivery Project Manager is responsible for developing HP's refurbishing capabilities, allowing us to propose multiple new services to customers.
  • Propose circular economy solutions with "like new" PCs and Printers to large companies.
  • Help enterprises collect PCs from leaving employees, restore and redeploy them.
  • Offer ways to restore 4-year-old PCs to extend their life, reduce carbon footprint and cost.
  • She/he leads the development of service concepts, blueprints, customer journeys and other service design artefacts. She/he is responsible for identifying, designing, implementing, and improving ITIL based delivery processes for this capability.
  • As such, she/he frequently contributes to the development of new ideas and methods. She/he works with our different operations organizations to make it happen.

**Education and Experience Required:**

  • Engineering or Master degree
  • Service background: ITIL certified.
  • Experience in IT workplace services: fleet management, hardware, software, break-fix/maintenance
  • Experience in service design, alternatively service management, or service operations, service optimization
  • Elevating data for use in driving decision making.
  • Project management
  • PMP certification welcomed.
  • 5+ years in project management roles
  • Cross-functional and multi-country working experience.

**Personal Skills and Qualities:**

  • Excellent Presentation skills, verbal and written communication skills and facilitation skills.
  • Strategic thinking. Demonstrated ability to influence organization's plans with both technical and business inputs.
  • Building relationships, conflicts management, capacity to influence across organizations.
  • Achievement drive, optimism, and growth mindset
  • Experience in running online and offline workshops.
  • The ability to traverse seamlessly in Market and Global conversations.
  • Fluency in English and Spanish.


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