Senior Service Design Project Manager

hace 2 meses


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
About the Role

We are seeking an experienced Senior Service Design Project Manager to lead our global PC services delivery team. The successful candidate will be responsible for designing and implementing new services, processes, and capabilities that meet customer needs.

Key Responsibilities
  • Develop project management plans, customer journeys, and blueprints to deliver outcome-based solutions.
  • Collaborate with sales and pursuit teams, regional service delivery teams, and global business units to drive business growth.
  • Lead the development of service concepts, blueprints, and customer journeys, and identify, design, implement, and improve ITIL based processes behind PC services delivery.
  • Provide process and tools training to all resources in the engagement, and communicate and collaborate with stakeholders across the organization.
Requirements
  • A minimum of 5 years of experience in service design, service management, project management, and ITIL certified.
  • Strong knowledge of ITIL service design & service transition management, project management skills, ITIL knowledge, and experience in service design or related roles.
  • Excellent presentation skills, verbal and written communication skills, and facilitation skills, strategic thinking, building relationships, conflict management, and capacity to influence across organizations.
  • Achievement drive, optimism, and growth mindset, and experience in running online and offline workshops.
  • ITIL, Service Now ITSM, PMP certification, and lean Six Sigma certification.
About Hewlett Packard

Hewlett Packard is a leading technology company dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our global PC services delivery team is passionate about providing exceptional service and support to our customers.

The salary for this role is $120,000 - $180,000 per year, depending on experience. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.



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