Senior Service Development Project Manager

hace 2 meses


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

About Our Organization

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Hewlett Packard is a global leader in the services industry, driving innovation and growth through our dedicated business unit. As part of Managed Delivery Services, we empower organizations to thrive in an ever-changing market.

Our Team's Role

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We are the powerhouse behind HP's services, working closely with the Business Unit to design and deliver solutions that meet our customers' evolving needs. Our team plays a vital role in developing and optimizing these services, ensuring they are efficient, effective, and aligned with customer expectations.

The Ideal Candidate

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We seek an exceptional Service Delivery Project Manager to join our team. This individual will be responsible for developing and refining HP's refurbishing capabilities, enabling us to propose innovative solutions to our customers.

Main Responsibilities:

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  • Developing service concepts, blueprints, customer journeys, and other service design artifacts to enhance customer experiences;">
  • Leading the development of ITIL-based delivery processes for refurbished services, ensuring seamless execution and continuous improvement;">
  • Frequently contributing to new ideas and methods, working collaboratively with operations teams to bring them to life;">
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Requirements:

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  • Engineering or Master's degree;">
  • ITIL certification;">
  • 5+ years of experience in project management roles, with a focus on IT workplace services, fleet management, hardware, software, break-fix/maintenance, and service design;">
  • Experience in running online and offline workshops, facilitating cross-functional collaboration, and influencing organization-wide plans;">
  • PMP certification welcome, but not required;">
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Skills and Qualities:

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  • Excellent presentation, verbal, and written communication skills, as well as facilitation skills;">
  • Strategic thinking, ability to influence organization-wide plans with technical and business inputs;">
  • Built relationships, conflict resolution, and capacity to influence across organizations;">
  • Achievement drive, optimism, and growth mindset;">
  • Fluency in English and Spanish;">
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Compensation Package:

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We offer a competitive salary of approximately $120,000 per year, commensurate with experience, plus benefits and opportunities for professional growth.



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