Senior Client Service Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Overview

Auxis is seeking a seasoned Senior Client Service Manager to lead our team in providing exceptional customer service to U.S. based clients.

About the Role

This is an exciting opportunity for a highly motivated and experienced professional to join our dynamic team as a Senior Client Service Manager. The ideal candidate will have a proven track record of leading teams, managing client relationships, and driving business growth.

Key Responsibilities

  • Manage a team of 10+ professionals providing client-centric support services
  • Design and implement process improvements to increase efficiency and productivity
  • Support the administration of HR-related tasks, including payroll, separations, leaves of absence, and onboarding
  • Maintain open communication with the team, resolving conflicts and addressing performance issues
  • Conduct regular team meetings and one-on-one check-ins to discuss goals, progress, and concerns
  • Monitor team workload and delegate tasks as necessary to ensure optimal efficiency
  • Establish and maintain a positive work environment, fostering teamwork and camaraderie
  • Communicate company policies and procedures to the team, ensuring compliance and adherence
  • Perform quality evaluations and ecommerce assessments to drive continuous improvement
  • Identify talent gaps and develop strategies to address them

Requirements

  • High school diploma required; leadership courses and workshops preferred
  • 2+ years of experience in a similar role, with a proven track record of leadership and success
  • Strong language skills (English-Spanish) with the ability to communicate effectively with clients and team members
  • Ability to adapt to changing priorities and deadlines
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions

Compensation and Benefits

The estimated annual salary for this position is $80,000 - $100,000, depending on experience and qualifications. Auxis offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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