Senior Service Transition Manager ITIL Professional
hace 2 días
We are seeking a skilled Senior Service Transition Manager ITIL Professional to join our team in Costa Rica. This role will be responsible for managing service transitions and ensuring seamless handovers from project teams to steady support teams.
Key Responsibilities:
- Develop and implement service transition plans, incorporating ITIL processes and standards
- Collaborate with stakeholders to ensure timely communication and coordination during transition phases
- Ensure service management processes are followed by delivery/project teams
- Work closely with all stakeholders during transition preparation and post-go-live phases
- Maintain knowledge of MS Excel and service management tools such as Remedy
- Guarantee operational acceptance criteria are met prior to go-live and handover to steady support teams
- Utilize excellent communication skills to facilitate effective stakeholder engagement
About NTT DATA Services
NTT DATA Services is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees. We value diversity and do not discriminate on the basis of race, color, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran status, or any other characteristic protected by law.
If you require assistance or accommodations due to a disability, please inform your recruiter so we can connect you with the appropriate team.
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