Senior Operations Manager
hace 3 semanas
At Hewlett Packard, we are seeking a highly skilled Senior Operations Manager to lead our asset lifecycle operations. This role will be responsible for ensuring that our End-to-End PCL operations run smoothly and efficiently.
Key Responsibilities:
- Monitoring queues for tickets, taking ownership of various types of tickets, and managing them until closure
- Swiveling information between various service management systems
- End-to-end case management: understanding the process and working with Service Delivery Managers and stakeholders to maintain agreed SLAs
- Analyzing standard contractual documents, technical data, customer usage data, customer maintenance practices, and related reports to determine spares provisioning and demand planning
Requirements:
- Strong familiarity with asset management/inventory tracking tools like ServiceNow, SCCM, etc.
- Must have an understanding of relational databases and expert knowledge of Microsoft Excel
- Ability to analyze systems to develop and revise standards and procedures
- Strong experience with operational management of issue resolution using ITIL framework
- Demonstrated experience in in-scope processes and tools
- Solid working knowledge of IT technologies, including O365, Windows, and hardware
- General accounting, finance, marketing, and logistics skills
Personal Skills:
- Eye for detail, problem-solving skills, and outstanding interpersonal skills
- Exceptional analytical abilities and organizational skills
- Team player and leader with excellent communication skills
Working Relationships:
- Internal: CS CC delivery global teams, Other RMC and PCL teams within GSDT/SDMs/Transition managers/Account Service Team, CMO operations, HP IT as internal customers
- External: External delivery partners/suppliers like Asset remarket & recycle vendors
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. If you're looking for a challenging role that requires strong operational management skills, apply now
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