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Project Operations Director
hace 2 meses
Experian is a leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for, and Forbes Magazine has recognized us as one of the 100 World's Most Innovative Companies for five consecutive years.
We are certified as a Great Place to Work, and our Consumer Information Services division is redefining the way our clients do business within the customer credit lifecycle.
As an Operations Project Manager at Experian, you will lead complex projects and ensure consistency with company strategy, commitments, and goals.
You will develop project governance, monitor, update, communicate, and implement plans for business unit projects within the Contact Center environment.
Key responsibilities include:
- Defining and documenting project governance and scope
- Driving projects toward completion and taking initiative when necessary
- Interviewing clients to determine project requirements and priorities
- Developing lists of tasks, assigning resources, and tracking task progress
- Building ROIs, estimating project costs, and monitoring project performance
- Maintaining comprehensive project plans and ensuring the contact center operations leadership team is prepared
- Identifying, mitigating, and recommending alternatives to handling risks and issues
- Monitoring and reporting project progress to objectives
Key qualifications include a Bachelor's degree, 2+ years of related experience, and previous Contact Center experience.
The ideal candidate will have demonstrated experience leading complex projects, strong project management and organizational skills, and excellent communication and presentation skills.