Front Office Operations Manager
hace 3 días
The Front Office Operations Manager at Marriott Worldwide is responsible for overseeing all front office functions and staff. This includes Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.
As a department head, the Front Office Operations Manager directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. The goal is to continually improve guest and employee satisfaction while maximizing financial performance.
This role requires a high school diploma or GED, along with 4 years of experience in guest services, front desk, or a related field. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, coupled with 2 years of experience, may also be considered.
The ideal candidate will have excellent interpersonal and communication skills, with the ability to lead, influence, and encourage others. They must also demonstrate honesty and integrity, serving as a role model for team members. Supervisory experience is essential, as well as the ability to manage day-to-day operations, recognize employee contributions, and communicate performance expectations.
In this role, you will achieve and exceed goals, including performance, budget, and team objectives. You will maintain a high level of customer service, responding to guest problems and complaints, and ensuring that all areas of the Front Office are conducive to the overall guest experience. Additionally, you will identify developmental needs and provide coaching or mentoring to improve employee knowledge and skills.
This position offers an estimated annual salary of $54,000 - $70,000, depending on location and experience. If you're passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
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