Front Office Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and customer-focused Front Office Billing professional to join our team. As a key member of our front desk, you will be responsible for ensuring seamless guest experiences through efficient check-in and check-out processes.
Main Responsibilities:
- Process guest check-ins, verifying identity, payment, and room assignments.
- Set up accurate guest accounts and enter Marriott Rewards information.
- Secure payment and verify billing information.
- Compile and review daily reports and logs.
- Complete cashier and closing reports.
- Provide guests with directions and property information.
- Accommodate guest requests and follow up to ensure satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Knowledge of front office procedures and systems.
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